FAQ
Questions about collecting, and about the rest.
Short answers on what BemahPay does, who uses the app, and how bill payments work.
What does BemahPay do?
BemahPay makes it easy for individuals and businesses in Ghana to collect payments securely from mobile money wallets. A collection can be taken when the payer approves it, or scheduled for the day it is due, after they have approved it.
Who is BemahPay for?
Individuals and businesses. Churches, schools, and shops are examples of businesses that collect from many people. The mobile app is for individuals. The web portal is for both individuals and businesses.
What is the difference between the app and the web portal?
The mobile app on iOS and Android is for individuals. The web portal is for individuals and businesses. Most products are available in both places. Businesses work from the web portal.
What is a debit?
A debit is a request for money from someone else, collected from their mobile money wallet. An instant debit is taken when you request it and they approve it. A scheduled debit is taken when the time you set is due, after they have approved it. Either can be one-time or recurring.
Can collections be scheduled?
Yes. Scheduled debits, and bill payments, can be set for a later time. A scheduled debit is collected when that time is due, after the payer has approved it. A scheduled bill is paid when it is due.
What is a split payment?
A split payment lets an individual request money from friends to pay a bill or to share the cost of something. You can see who has paid and who still owes their share. It is a way to collect, and it is for individuals.
What is a campaign?
A campaign is a published place for people to pay towards an event, a drive, or a cause. Contributors pay into that campaign from their mobile money wallets.
How does cheque deposit work?
You scan a cheque in BemahPay and the value is processed into mobile money. The bank still clears the cheque, so it is not instant. You do not have to join a long queue at the bank.
Can I pay bills on BemahPay?
Yes. You can pay everyday bills such as ECG and airtime now, or schedule them so they go out when they are due. Individuals and businesses can do this on the app and the web portal.
Which mobile money wallets does BemahPay use?
Collections are taken from mobile money wallets in Ghana. BemahPay does not ask you to enter a wallet PIN on this website.
Is the mobile app on the App Store yet?
The iOS and Android apps for individuals are on the way. This website is the public home for Bemah Pay while those listings are prepared. Write to support@bemahpay.com if you need help now.
How do I contact support?
Email support@bemahpay.com, call +233 25 661 9388, or use the contact page. Bemah Pay is based in Accra, Ghana.
Still need an answer? Email support@bemahpay.com or call +233 25 661 9388.